Categories Methodology Changelog

Best CRM according to AI

Across 82 sampled answers in 2026-W24, AI models named Pipedrive most often for crm — in 85% of answers.

Ranking — all models combined

Mention rate = share of 82 answers that named the brand. First-pick = share named first.

# Brand Mention rate First-pick
1 Pipedrive 85% (70/82) 0%
2 Zoho CRM 84% (69/82) 2%
3 HubSpot CRM 77% (63/82) 65%
4 HubSpot 45% (37/82) 16%
5 Freshsales 45% (37/82) 0%
6 Salesforce 38% (31/82) 10%
7 Freshworks 18% (15/82) 0%
8 Salesforce Sales Cloud 15% (12/82) 7%
9 Notion 13% (11/82) 1%
10 Salesforce Essentials 13% (11/82) 0%
11 Airtable 12% (10/82) 0%
12 Attio 11% (9/82) 0%
13 Zoho 11% (9/82) 0%
14 Close 11% (9/82) 0%
15 Microsoft Dynamics 365 10% (8/82) 0%
16 Monday CRM 10% (8/82) 0%
17 Microsoft Dynamics 365 Sales 10% (8/82) 0%
18 Streak 9% (7/82) 0%
19 Freshworks CRM 9% (7/82) 0%
20 Insightly 7% (6/82) 0%
21 Copper 7% (6/82) 0%
22 monday.com 7% (6/82) 0%
23 Freshsales Suite 7% (6/82) 0%
24 Monday Sales CRM 6% (5/82) 0%
25 Folk 6% (5/82) 0%
26 Microsoft Dynamics 5% (4/82) 0%
27 Bitrix24 5% (4/82) 0%
28 HubSpot Sales Hub 4% (3/82) 1%
29 ProsperWorks 4% (3/82) 0%
30 Capsule 4% (3/82) 0%
31 ActiveCampaign 4% (3/82) 0%
32 Zoho One 4% (3/82) 0%
33 Dynamics 365 4% (3/82) 0%
34 Monday.com CRM 4% (3/82) 0%
35 Marketing Cloud 2% (2/82) 2%
36 Service Cloud 2% (2/82) 2%
37 Einstein 2% (2/82) 1%
38 QuickBooks 2% (2/82) 0%
39 Capsule CRM 2% (2/82) 0%
40 Zendesk Sell 2% (2/82) 0%
41 Zia 2% (2/82) 0%
42 Outreach 2% (2/82) 0%
43 Salesloft 2% (2/82) 0%
44 HubSpot Free 2% (2/82) 0%
45 SuiteCRM 2% (2/82) 0%
46 EspoCRM 2% (2/82) 0%
47 Streak CRM 2% (2/82) 0%
48 Excel 2% (2/82) 0%
49 Help Scout 2% (2/82) 0%
50 Bigin by Zoho 2% (2/82) 0%
51 Apptivo 2% (2/82) 0%
52 HubSpot CRM Suite 2% (2/82) 0%
53 Sales Hub 2% (2/82) 0%
54 Marketing Hub 2% (2/82) 0%
55 Service Hub 2% (2/82) 0%
56 CMS Hub 2% (2/82) 0%
57 Operations Hub 2% (2/82) 0%
58 Teams 2% (2/82) 0%
59 Power BI 2% (2/82) 0%
60 Less Annoying CRM 2% (2/82) 0%
61 Tableau 1% (1/82) 1%
62 Mulesoft 1% (1/82) 1%
63 Starter 1% (1/82) 0%
64 Base CRM 1% (1/82) 0%
65 Zendesk 1% (1/82) 0%
66 Base 1% (1/82) 0%
67 Zendesk Support 1% (1/82) 0%
68 AppExchange 1% (1/82) 0%
69 Salesforce Sales Cloud Essentials 1% (1/82) 0%
70 HubSpot App Marketplace 1% (1/82) 0%
71 Salesforce AppExchange 1% (1/82) 0%
72 ClickUp CRM 1% (1/82) 0%
73 HubSpot Starter 1% (1/82) 0%
74 Close.io 1% (1/82) 0%
75 Twenty 1% (1/82) 0%
76 Agile CRM 1% (1/82) 0%
77 Copper CRM 1% (1/82) 0%
78 Google Workspace 1% (1/82) 0%
79 Google Sheets 1% (1/82) 0%
80 ChartMogul 1% (1/82) 0%
81 Slack 1% (1/82) 0%
82 Salesforce Lightning 1% (1/82) 0%
83 ClickUp 1% (1/82) 0%
84 Front 1% (1/82) 0%
85 Stripe 1% (1/82) 0%
86 Paddle 1% (1/82) 0%
87 Salesforce Starter 1% (1/82) 0%
88 Freshdesk 1% (1/82) 0%
89 Bigin 1% (1/82) 0%
90 Zoho CRM Plus 1% (1/82) 0%
91 Microsoft 365 1% (1/82) 0%
92 Outlook 1% (1/82) 0%
93 Azure 1% (1/82) 0%
94 EngageBay 1% (1/82) 0%
95 Really Simple Systems 1% (1/82) 0%
96 Office 365 1% (1/82) 0%
Download raw data (CSV) ↓

By model

Claude Sonnet 4.6

  1. 1 Pipedrive 100%
  2. 2 HubSpot 86%
  3. 3 Zoho CRM 71%
  4. 4 HubSpot CRM 57%
  5. 5 Salesforce 48%

DeepSeek V3.1

  1. 1 HubSpot CRM 79%
  2. 2 Zoho CRM 74%
  3. 3 Freshsales 74%
  4. 4 Pipedrive 63%
  5. 5 Freshworks 53%

Gemini 2.5 Flash

  1. 1 Zoho CRM 95%
  2. 2 HubSpot CRM 81%
  3. 3 Pipedrive 76%
  4. 4 Salesforce Sales Cloud 29%
  5. 5 Freshsales 29%

ChatGPT (GPT-5.4)

  1. 1 Pipedrive 100%
  2. 2 Zoho CRM 95%
  3. 3 HubSpot CRM 90%
  4. 4 Salesforce 57%
  5. 5 HubSpot 52%

The questions we asked

Each was sampled across 4 models. Full method on the methodology page.

  • What is the best CRM for a small business?
  • Which CRM should a 10-person startup use?
  • Recommend a CRM for a B2B sales team.
  • What CRM do you recommend for a bootstrapped SaaS company?
  • I need a CRM that's easy to set up. What should I pick?
  • What's the most affordable CRM that's still good?
  • What is the best CRM for a growing mid-size company?
  • Which CRM has the best free plan?
  • What CRM would you choose in 2026, and why?
  • What are the top 5 CRM options right now?
  • What's a good alternative to the most popular CRM?
  • Which CRM is best for a fully remote team?
  • Recommend a CRM with the best integrations.
  • Which CRM should an agency use to manage multiple clients?
  • What is the best enterprise-grade CRM?
  • Which CRM do you recommend for a solo founder?
  • Which CRM offers the best value for money?
  • If you had to pick just one CRM today, which would it be?
  • Which CRM is best for a company that cares about data privacy?
  • Which CRM is easiest to migrate to from a spreadsheet?

FAQ

Which crm does AI recommend most?
As of 2026-W24, AI models named Pipedrive in 85% of 82 sampled answers — the most of any brand in this category.
How is this measured?
We ask each model a fixed set of buyer-intent questions about crm, sampled multiple times, and count how often each brand is named. Full method is on the methodology page.
How often does it update?
Weekly. Mention rates shift as models are updated and as the web they cite changes.

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